Fab Revive Laundry and Dry Cleaning (“Fab Revive”, “we”, “our”, or “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our services through our website, mobile application, or in-store.
Information We Collect
When you use our laundry and dry-cleaning services, we may collect the following information:
Device & Log Data: IP address, browser type, app usage, location (if you allow).
Personal Details: Name, phone number, email address, billing/delivery address.
Booking Information: Order details, pickup and delivery schedules, payment method.
Payment Information: UPI, card, or wallet details (processed securely through trusted payment gateways).
Service Usage Data: Preferences, feedback, communication with customer support.
2. How We Use Your Information
We use your information to:
- Provide laundry, dry-cleaning, and related services.
- Schedule pickups and deliveries efficiently.
- Process payments and generate invoices.
- Send booking updates, service reminders, and promotional offers.
- Improve customer experience and optimize our services.
- Comply with legal and regulatory requirements.
3. Information Sharing
We respect your privacy and do not sell or rent your data. However, we may share your information with:
- Delivery Partners & Staff: For order fulfillment.
- Payment Gateways: To process secure payments.
- Service Providers: For technology, analytics, and customer support.
- Legal Authorities: If required by law, regulation, or legal process.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking
Our website/app may use cookies and tracking technologies to improve your browsing experience, analyze usage, and personalize content. You can disable cookies in your browser settings, but some features may not work properly.
6. Your Choices & Rights
You may:
- Access, update, or delete your personal data by contacting us.
- Opt out of marketing communications anytime by contacting support.
- Withdraw app permissions (e.g., location access) from your device settings.
7. Third-Party Links
Our website/app may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
8. Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect data from minors.
9. Policy Updates
Fab Revive may update this Privacy Policy from time to time. Any changes will be posted on our website.
Terms and Conditions – Fab Revive Laundry and Dry Cleaning
Effective Date: 01/09/2025
Welcome to Fab Revive Laundry and Dry Cleaning. By using our services (pickup, laundry, dry-cleaning, ironing, or related), you agree to the following Terms and Conditions. Please read them carefully.
1. Service Use
- Customers agree to provide accurate personal and order details (name, address, contact, pickup/delivery time).
- Orders are subject to availability of service in your area.
- Fab Revive reserves the right to refuse or cancel service at its sole discretion.
2. Garment Care
- We exercise utmost care in processing garments, but cleaning results may vary depending on fabric condition, age, stains, or manufacturer limitations.
- Stain removal is attempted but not guaranteed. Some stains may not be removable without damaging the fabric.
- Customers are responsible for informing us of special instructions, fabric sensitivity, or defects prior to placing the order.
- All garments are accepted at “owner’s risk” for inherent weaknesses, damage, or color bleeding.
3. Pickup & Delivery
- Pickup and delivery will be scheduled based on mutual availability.
- Customers must ensure someone is available at the pickup/delivery address.
- Rescheduling or failed delivery due to customer unavailability may attract an additional charge.
- Fab Revive is not responsible for delays caused by factors beyond our control (e.g., traffic, weather, strikes).
4. Pricing & Payment
- Prices are listed in our official price menu and may be updated from time to time.
- Minimum order value may apply.
- Payment can be made by Cash, UPI, Card, Wallets, or Online Payment Gateways.
- Orders will only be delivered after full payment is received unless otherwise agreed.
- Cash Collection Policy: Staff cash handover must be confirmed as per company guidelines.
5. Liability
- Fab Revive’s liability for any loss or damage shall not exceed 5 times the cleaning charge of the affected item, subject to a maximum cap of ₹1,000 per order.
- We are not responsible for:
- Normal wear and tear, shrinkage, or color fading.
- Damage to garments without manufacturer care labels.
- Loss of buttons, beads, sequins, or accessories during cleaning.
6. Uncollected Garments
- Orders not collected/delivered due to customer unavailability within 30 days of completion may be considered abandoned.
- Fab Revive reserves the right to donate, recycle, or dispose of uncollected garments after this period, without further notice.
7. Customer Obligations
- Customers must check garments at the time of delivery and raise any concerns immediately.
- Complaints regarding service must be reported within 24 hours of delivery.
- Customers agree not to misuse or resell Fab Revive’s services.
8. Promotions & Offers
- Discounts, coupons, or promotional offers are subject to terms and may change without prior notice.
- Only one offer can be applied per order unless specified otherwise.
9. Limitation of Liability
To the fullest extent permitted by law, Fab Revive shall not be liable for:
- Any indirect, incidental, or consequential loss.
- Service delays due to natural calamities, technical issues, or external factors.
10. Governing Law & Dispute Resolution
- These Terms & Conditions are governed by the laws of India.
- Any disputes shall be subject to the jurisdiction of the courts in [Chennai,Tamilnadu].
11. Changes to Terms
Fab Revive may update these Terms & Conditions at any time. Customers are encouraged to review them regularly. Continued use of services implies acceptance of the updated terms.
12. Contact Us
For any queries regarding these Terms & Conditions:
Fab Revive Laundry and Dry Cleaning
📍 Old No: 65/44, Dhanakodi Raja Street, Ekkaduthangal
📞 +91 73388 99848
✉️ Fabrevivepvtltd@gmail.com